Chapel Valley Landscaping Services

Neighborhood Survey Analysis Report
Survey Period: September 24-30, 2025 | 76 Responses

Executive Summary

📊 Overall Sentiment: The neighborhood is divided on Chapel Valley's performance, with only 37% expressing satisfaction (Satisfied or Very Satisfied) while 30% are dissatisfied. A significant 33% remain neutral, suggesting uncertainty about the service quality.
🔄 Renewal Recommendation: Only 17% strongly support renewal without changes. The majority (42%) support renewal only with specific improvements, while 21% recommend finding a new vendor.
⚠️ Critical Issues: Poor shrub maintenance, inadequate lawn edging, insufficient attention to detail, and equipment problems (oil stains, mower damage) are the most cited concerns across responses.
30%
Dissatisfied Residents
23 out of 76 responses
33%
Neutral/Undecided
25 out of 76 responses
37%
Satisfied Residents
28 out of 76 responses
42%
Want Improvements
32 responses requiring changes
Overall Satisfaction Distribution
Contract Renewal Recommendations
Service Quality Ratings by Category
Most Requested Improvements

Key Insights from Resident Feedback

🔴 Major Pain Points

Shrub Maintenance: Consistently rated as poor. Residents report shrubs are overgrown, trimmed too infrequently, and when trimmed, done unevenly with poor cleanup.

Equipment Issues: Large mowers causing lawn damage in small areas, oil stains on streets, and equipment damaging sprinkler heads.

Attention to Detail: Missing areas during mowing, poor edging quality, leaving debris after service, and blowing grass/leaves toward homes instead of away.

🟡 Service Reliability Concerns

Consistency: 47% report service is "Always" or "Usually" on time, but many note specific areas are frequently skipped or forgotten.

Communication: Most residents haven't needed to communicate with Chapel Valley, but those who have rate it poorly, citing language barriers and unresponsiveness.

🟢 Positive Aspects

Leaf Removal: Generally rated as good to excellent by most respondents.

Regular Presence: The crew shows up consistently, even if quality varies.

Worker Attitude: Several residents noted workers are polite and hardworking.

📍 Location-Specific Issues

Several addresses reported recurring problems:

  • Jamestown Dr properties: Erosion issues, unmaintained areas behind homes
  • Willoughby Court: Uneven mowing with large equipment
  • Crownpoint/Pierpoint: Sprinkler system problems, leaky areas

Board Recommendations Based on Survey Data

Option 1: Negotiate Improvements with Chapel Valley

Given that 42% support renewal with improvements and only 21% want a new vendor, consider negotiating specific performance standards:

  • Mandate smaller mowing equipment for townhome areas
  • Increase shrub trimming frequency with cleanup requirements
  • Implement weekly quality checks with photo documentation
  • Require equipment maintenance standards to prevent oil leaks
  • Add penalties for missed areas or incomplete service

Option 2: Transition to New Vendor

With 30% dissatisfied and another 33% neutral, there's justification for change. Key contract requirements for any vendor:

  • Detailed service level agreements with measurable standards
  • Monthly quality audits with resident feedback loops
  • Specific equipment requirements (size restrictions for small areas)
  • Response time guarantees for resident concerns
  • Environmental cleanup standards (no oil stains, proper debris disposal)

Representative Resident Comments

Very Dissatisfied: "Deck mowers running way too fast and way too large. Shrub trimming is a joke allowing shrubs to become way overgrown. Weed control is an absolute joke. This company is poorly run and managed."
Equipment Damage: "Use huge lawnmower in very small areas resulting in broken electrical and solar lights. Also damaged our patio pillar bottom edges."
Detail Issues: "They blown leaves against my back fence leaving piles and never removing them. They use the leaf blowers to blow all of the dust and trimmings towards the home causing a mess."
Satisfied: "Overall the community looks much better, due to better oversight from the board."
Conditional Support: "Contract MUST include a service level performance measure - I believe we had a bad contract in place & got what we paid for."

📋 Individual Survey Responses - Complete Data

All 76 responses organized by satisfaction level for board review

😞 Very Dissatisfied (7 Responses)
6810 Counselors Way
Very Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Fair • Leaf: Good • Weed: Poor • Overall: Poor
Service Reliability
Always
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Improved lawn edging quality
Horrible lawn cutting: scalping, gouging, uneven cuts. Shrubs not trimmed often enough
7525 Jamestown Drive
Very Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Fair • Weed: Poor • Overall: Poor
Service Reliability
Always
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
More attention to detail
They cut down a perfectly good shrub and denied it and never replaced it. I have to stay on them to pick up the limbs out of the yard. I have had an insane and unsightly weeds all year long that are just blending in with the grass now. I have no idea if they've even checked my sprinkler as I haven't seen it on in years. I am most mad about the shrub being cut down and the weeds.
7420 Winthrop Road
Very Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Poor • Leaf: Poor • Weed: Good • Overall: Poor
Service Reliability
Rarely
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service Improved lawn edging quality More attention to detail
They are not responsive and skips part of my yard most of the time. I have to ask almost every time to get them to trim the bushes, and now the bushes are almost two feet over the walk on the patio. The neighbors bushes are always rubbing on my house when the wind blow causing noise and damage to the paint.
6910 Counselors Way
Very Dissatisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Good • Leaf: Excellent • Weed: Fair • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
Better equipment maintenance
(No additional comments provided)
6880 Counselors Way
Very Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Poor • Leaf: Poor • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Improved lawn edging quality More frequent service Better communication More attention to detail Better equipment maintenance
Deck mowers running way too fast and way too large. Shrub trimming is a joke allowing shrubs to become way overgrown. They only trim a few leaves off of each shrub. Weed control is an absolute joke. I have been begging for two years for weed control help. I have asked for meetings and have been told it's POA. I DON'T HAVE POA! This company is poorly run and managed. Residents should be reminded that their exterior is their responsibility also.
7905 Mimosa Circle
Very Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Fair • Weed: Poor • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service More attention to detail
For a number of years our previous lawn service did an excellent job. They planted vibrant flowering plants in the medians according to the season. This lawn service has done the bare minimum thus the sub-division has lost its attractiveness!
7740 Pierpoint Lane
Very Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Fair • Leaf: Fair • Weed: Fair • Overall: Poor
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service Improved lawn edging quality More attention to detail Better equipment maintenance
The workers go way too fast mowing. The mower blades are dull and seldom give a clean short cut. If your lawn has any low spots the mowers dig into the lawn and it looks terrible. Beds are never edge cut. Vertical cutting would give our property a more professional look. In our opinion they simply don't care. Grass is grass to them. We have poison ivy that's left untreated. Please have them come to our home at 7740 Pierpoint lane. It's growing fast. I am unable to expose myself to chemicals that kill it.
😕 Dissatisfied (16 Responses)
7290 Jamestown Drive
Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Poor • Leaf: Fair • Weed: Good • Overall: Fair
Service Reliability
Rarely
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Improved lawn edging quality More frequent service More attention to detail Better equipment maintenance
Area behind the house on the Jamestown DR is a mess and not maintained even after multiple requests. It has snake and other infestations. Also problem with soil erosion is impacting the backyard fences.
7990 Willoughby Court
Dissatisfied
Service Quality Ratings
Lawn: Good • Shrub: Poor • Leaf: Good • Weed: N/A • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Better communication More attention to detail
(No additional comments provided)
7580 Jamestown Drive
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Poor • Weed: Poor • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Improved lawn edging quality More attention to detail
My question is—Is the quality of the work poor or is the direction and follow up of the work poor? Is there ever supervision on our job site? I have no front yard to maintain, and my back yard is only mowed. No attention is ever given to removing debris and dead tree limbs despite my repeated request to do so. Without supervision any service you hire, will be the same!
7415 Jamestown Drive
Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Poor • Leaf: Good • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Improved lawn edging quality More attention to detail
Weeds everywhere on my lawn and sidewalk, uneven mowing, edging and trimming never completed around light posts or around HVAC equipment. Bushes rarely trimmed and uneven when they are trimmed.
7190 Winthrop Road
Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Poor • Leaf: Poor • Weed: Poor • Overall: Poor
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
More consistent scheduling Better cleanup after service Improved lawn edging quality More frequent service Better communication More attention to detail Better equipment maintenance
(No additional comments provided)
6805 Sentara Place
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Good • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service Improved lawn edging quality More attention to detail Better equipment maintenance
As a homeowner, I feel their performance is lacking. The attention to detail and thoroughness needs significant improvement.
7460 Jamestown Drive
Dissatisfied
Service Quality Ratings
Lawn: Good • Shrub: Poor • Leaf: Poor • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Improved lawn edging quality More attention to detail
(No additional comments provided)
7905 Crownpoint Drive
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Good • Weed: Poor • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
More consistent scheduling Better cleanup after service Improved lawn edging quality More attention to detail
Edging and shrub maintenance was extremely inconsistent
7145 Winthrop Road
Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Fair • Leaf: Poor • Weed: Fair • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service Improved lawn edging quality More attention to detail
Often skip our home. Use huge lawnmower in very small areas resulting in broken electrical and solar lights. Also damaged our patio pillar bottom edges. Rarely clean up after lawn service. Often neglect edging nor return for cleanup after service.
7150 Winthrop Road
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Fair • Weed: Fair • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service More attention to detail Better equipment maintenance
1. Smaller mowers should be used in small areas. 2. Prohibit blowing leaves down storm drains. 3. Prohibit dumping yard waste in wooded areas. 4. Must power wash streets where vehicles and equipment leave oil or gas. 5. Shrubs should be pruned once a year to maintain the look of individual plants. 6. An effort should be made to minimize the time yard waste is left on driveways, sidewalks and streets. 7. Front door mats should be put back in place if the leaf blower moves them.
7210 Winthrop Road
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Good • Leaf: Fair • Weed: Poor • Overall: Poor
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Better cleanup after service Improved lawn edging quality More attention to detail
I expect a well maintained lawn without excessive weeds, mowed at an appropriate height to promote growth and a deep green color during growing season. Unfortunately, my lawn is just the opposite with various types of grass. Lawn team members are always polite and helpful while providing service.
6855 Jamestown Drive
Dissatisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Poor • Leaf: Poor • Weed: Excellent • Overall: Excellent
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More attention to detail
(No additional comments provided)
7335 Winthrop
Dissatisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Poor • Leaf: Excellent • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More attention to detail
(No additional comments provided)
6815 Counselors Way
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Fair • Weed: Poor • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
More consistent scheduling Better cleanup after service Improved lawn edging quality More attention to detail
Edging has always been a problem, need to always use an edge blade. Large mower for small front yards leaves damage to lawn. Inconsistent schedule on trimming shrubs. When trimming shrubs, they leave cuttings in bushes and on the ground. I have no idea if they use fertilizer on lawns, etc.
8110 Willoughby Court
Dissatisfied
Service Quality Ratings
Lawn: Poor • Shrub: Good • Leaf: Good • Weed: Good • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
More attention to detail
I feel like we have had a ton more leaks recently…from the sprinkle heads being damaged by the lawn mower and then they sit there for 2 weeks while water just pours out in the grass and sidewalk. Our section of grass is never even.
8010 Willoughby Court
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Fair • Weed: Fair • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service Improved lawn edging quality More attention to detail Better equipment maintenance
(No additional comments provided)
7835 Crownpoint Drive
Dissatisfied
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Good • Weed: Poor • Overall: Fair
Service Reliability
Rarely
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service Improved lawn edging quality More frequent service Better communication More attention to detail
1. Too many calls for hard edging. Always told they did when they did not. Weed killer is NOT the answer and the yellowing looks awful. I've had to pull grassroots out of mulch which took hours. 2. Blows debris back into mulch/shrubs. 3. Crepe Myrtle shedding bark is left untouched on top of common area mulch when it is easy to remove. Very messy/unkempt. 4 seasonal work always late and residents have to look at spent dead flowers for weeks, which isn't right. Timing is everything. 5. Not enough days on property to do the job properly or to even be proactive.
😐 Neutral (25 Responses)
7005 Jamestown Drive
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Poor • Leaf: Poor • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service Better communication More attention to detail
Every time I try to get them to trim a bush, limb, anything there is never someone there that speaks English. Also, my driveway consistently has leaves and debris in it.
7490 Jamestown Drive
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Good • Leaf: Excellent • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More attention to detail
The hill behind our property is washing away exposing construction debris, landscape netting, and wires. Was told they would be putting plants in to stop the erosion but has not been done. The edging behind our property near a utility service box never gets the grass trimmed and is left unkept. I have to spray my own weeds in the sloped area behind our property leading into the woods and stream because they were left too long and got out of hand. Spinning around on the 3 wheel mower has left ruts in the lawn out back which I try to smooth out after mowers are done.
6919 Sentara Place
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Poor • Leaf: Poor • Weed: Fair • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
No, we should find a new vendor
Improvements Requested
Better cleanup after service More attention to detail
I have had them remove what they determined were "sick" bushes without asking for my permission (these bushes recover well) causing me to spend hundreds of dollars to replace, just to have them come in and cut the newly planted bushes in half causing stunted growth. They blown leaves against my back fence leaving piles and never removing them. They use the leaf blowers around the home to I suppose clean off the patios but literally blow all of the dust and trimmings towards the home causing a mess around the home's perimeter, dust all over outdoor furniture, etc.
7550 Jamestown Drive
Neutral
Service Quality Ratings
Lawn: Poor • Shrub: Fair • Leaf: Fair • Weed: Poor • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service Better communication More attention to detail Better equipment maintenance
Weeds are easily seen in a lot of the grass. Mowed areas look uneven. Oil stains from mowers were left in the street on Winthrop Rd.
7555 Scarlet Drive
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Fair • Weed: Fair • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More consistent scheduling
(No additional comments provided)
6825 Sentara Place
Neutral
Service Quality Ratings
Lawn: Poor • Shrub: Poor • Leaf: Poor • Weed: Fair • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More consistent scheduling Better cleanup after service Better communication More attention to detail Better equipment maintenance
Large mowers on small lawns are ineffective & damaging. Shrub trimming erratic. Large mowers damage curbs & mailbox. Contract MUST include a service level performance measure - I believe we had a bad contract in place & got what we paid for.
6885 Sentara Place
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Good • Weed: Good • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More attention to detail
There is definite effort on their part but they do not consistently trim bushes and sometimes do not cut the grass. If those two things are supposed to happen weekly, they are missing the mark. If the contract is for less than that, then I don't have enough info which is on me.
7460 Flintlock Way
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Excellent • Leaf: Excellent • Weed: Good • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service More attention to detail Better equipment maintenance
Two concerns: 1. Lawn mowing machines leave brown, dry patches in the lush green lawn. Not sure how that happens but green lawn looks brown after they do mowing. And you can see marks of heavy machine. 2. Cleaning after mowing is too bad. Every week they blow all cut grass and leaves to our patio from the yard and NEVER blow leaves/grass from patio sitting area. Every week I have to manually blow and clean up patio after they leave. Same is true for front door area. They make fairly clean areas dirty and messed up. We like their service otherwise if these issues are addressed.
7775 Pierpoint Lane
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More attention to detail
(No additional comments provided)
7075 Sentara Place
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Fair • Weed: Poor • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More consistent scheduling More attention to detail
Bushes need to be cut more often as it's already over grown.
7435 Winthrop Road
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Good • Weed: Good • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
None
Shrubs are allowed to get way too big. There is no tree maintenance.
6845 Counselors Way
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Fair • Weed: N/A • Overall: Good
Service Reliability
Sometimes
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More attention to detail
(No additional comments provided)
8015 Pierpoint Lane
Neutral
Service Quality Ratings
Lawn: Excellent • Shrub: Fair • Leaf: Fair • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service More attention to detail
They are mostly focused on grass. Not enough time or attention to shrubs and flowers.
6815 Sentara Place
Neutral
Service Quality Ratings
Lawn: Poor • Shrub: Fair • Leaf: Fair • Weed: Fair • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More attention to detail
(No additional comments provided)
7435 Jamestown Drive
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Good • Leaf: Good • Weed: N/A • Overall: Good
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Improved lawn edging quality More attention to detail
I would prefer our annual beds to look for lush and vibrant. Perhaps a better bloom fertilizer? The new grass near the front of the neighborhood looks great. The overgrown Arborvitae in front of townhouses look terrible. Lastly, the vendor workers seem nice and hardworking. Good luck.
7830 Crownpoint Drive
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Sometimes
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Better cleanup after service More attention to detail Better equipment maintenance
Yard people consistently blow debris INTO my screened in porch area vs starting near screen door and blowing away from screened in area. It's very annoying blowing dirt and debris in every week.
7895 Pierpoint Lane
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: N/A • Leaf: N/A • Weed: N/A • Overall: N/A
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service Improved lawn edging quality
(No additional comments provided)
7980 Pierpoint Lane
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Fair • Leaf: Good • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service
They mowed over a plastic cover in the grass which broke the cover causing it to fall into the hole in the ground. This caused me to have to replace once I tripped in the hole. This could have caused an injury to someone (liability issue) had I not caught it. The old cap was obvious it had been damaged by a mower.
7510 Winthrop Road
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Fair • Weed: Poor • Overall: Good
Service Reliability
Sometimes
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service More attention to detail Better equipment maintenance
(No additional comments provided)
7610 Willoughby Court
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Fair • Weed: Fair • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More attention to detail
(No additional comments provided)
7415 Winthrop Road
Neutral
Service Quality Ratings
Lawn: Poor • Shrub: Fair • Leaf: Fair • Weed: Fair • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More consistent scheduling Better cleanup after service Improved lawn edging quality More attention to detail Better equipment maintenance
Trim shrubs evenly, stop blowing leaves under the shrubs where they smother out the plant roots, and also hide snakes, et al. Stop just walking up and down the roadways with the leaf blower making a lot of noise, stop driving the rider mower around like it is a jet ski, cutting the grass unevenly, often scalping the grass down to the roots, start aerating the lawn areas and rake out the thatched grass once a year -- thanks for listening.
7315 Winthrop Road
Neutral
Service Quality Ratings
Lawn: Fair • Shrub: Poor • Leaf: Poor • Weed: Poor • Overall: Fair
Service Reliability
Sometimes
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Better cleanup after service More attention to detail
(No additional comments provided)
7075 Sentara Place
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Fair • Leaf: Excellent • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
More attention to detail
Generally okay. Not sure if we could do better with a different vendor.
7850 Crownpoint Drive
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Excellent • Leaf: Excellent • Weed: Poor • Overall: Good
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Better equipment maintenance
Not sure if sprinkler service falls into their area of responsibility but the neighborhood has a lot of leaky areas, while some of us townhome owners have never had a sprinkler that worked (in 5 years)
7360 Jamestown Drive
Neutral
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: N/A • Weed: Fair • Overall: Good
Service Reliability
Always
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Improved lawn edging quality
(No additional comments provided)
🙂 Satisfied (15 Responses)
6860 Counselors Way
Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Fair • Leaf: Good • Weed: Fair • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service
I wish when they trim the bushes that they would do a better job of cleaning it up, they will take away the larger pieces but leave trimmings everywhere, looks unkept and messy.
6870 Sentara Place
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Fair • Leaf: Excellent • Weed: Good • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More attention to detail Better equipment maintenance
(No additional comments provided)
6825 Jamestown Drive
Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Good • Leaf: Good • Weed: Fair • Overall: N/A
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
Better equipment maintenance
(No additional comments provided)
7555 Jamestown Drive
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
Better equipment maintenance
(No additional comments provided)
7025 Jamestown Drive
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
None
(No additional comments provided)
6905 Sentara Place
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Fair • Weed: Poor • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service More attention to detail Better equipment maintenance
Doesn't always cut the grass inside the fence. Blows over plants/pillows and doesn't pick up. Leaves cuttings in mulch. Mulch contained stink wort- fighting material shrooms all summer.
7220 Winthrop Road
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Fair • Leaf: Fair • Weed: Good • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More consistent scheduling
Would like to see smaller format mowing equipment utilized. Their use of the larger mowers does not leave a nice level cut and grass pattern is always off a bit.
7520 Winthrop Road
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Fair • Weed: N/A • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
7445 Winthrop Road
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Fair • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service Better communication More attention to detail Better equipment maintenance
It will be helpful to deal with them directly, rather than going through the HOA
7450 Flintlock Way
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Excellent • Leaf: Excellent • Weed: Fair • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Improved lawn edging quality More attention to detail
(No additional comments provided)
7860 Crownpoint Drive
Satisfied
Service Quality Ratings
Lawn: Fair • Shrub: Good • Leaf: Good • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better equipment maintenance
I do not have a big lawn they just cut down to the dirt and leave a brown mess.
6810 Sentara Place
Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Poor • Leaf: Excellent • Weed: N/A • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More attention to detail Better equipment maintenance
Our shrubs are always overgrown in the back of the house. When they are trimmed; it appears to shape only. The fuel and oil left on the road where they park each week looks horrible also.
7185 Winthrop Road
Satisfied
Service Quality Ratings
Lawn: N/A • Shrub: Good • Leaf: Good • Weed: Fair • Overall: Excellent
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Better cleanup after service Improved lawn edging quality More frequent service More attention to detail
Even though they do not take care of my lawn, the leaf removal from trimming the bush should be removed from the lawns. Trimming along fence lines should be included with weekly service. Overall the community looks much better, due to better oversight from the board.
7065 Sentara Place
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More attention to detail
Weed control and pruning needs improvement
7920 Willoughby Court
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Fair • Leaf: Fair • Weed: Good • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
More frequent service
(No additional comments provided)
7855 Pierpoint Lane
Satisfied
Service Quality Ratings
Lawn: Fair • Shrub: Good • Leaf: Good • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Improved lawn edging quality More attention to detail
It may be because we live on a less traveled street that was one of the last they did, but very light on mulch to where many areas without any! Also, uneven blades on mowers, often lines of "scalped" low grass right beside longer grass. Thank You for asking and Thank You for your work on the Board!
6820 Counselors Way
Satisfied
Service Quality Ratings
Lawn: Fair • Shrub: Fair • Leaf: Good • Weed: Good • Overall: Fair
Service Reliability
Usually
Renewal Recommendation
I don't have enough information to decide
Improvements Requested
Better cleanup after service More attention to detail
(No additional comments provided)
7680 Willoughby Court
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Excellent • Weed: Excellent • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
More attention to detail
Use hand mower in middle Jamestown Willoughby...there are too many hills and curves to get an even cut. No brush debris in woods (still needs to be cleaned out)
7345 Jamestown Drive
Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
More attention to detail
(No additional comments provided)
😊 Very Satisfied (13 Responses)
7910 Willoughby Court
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Excellent • Leaf: Excellent • Weed: Good • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
7890 Willoughby Court
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Good • Leaf: Excellent • Weed: Excellent • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
6565 Jamestown Drive
Very Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Excellent • Leaf: Good • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, definitely renew
Improvements Requested
Better cleanup after service
(No additional comments provided)
7510 Jamestown Drive
Very Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: N/A • Weed: Fair • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
Improved lawn edging quality
Overgrown grass is left in the dividers between sidewalk section on the Jamestown Drive sidewalks
7320 Winthrop Road
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Excellent • Leaf: Good • Weed: Good • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
Better equipment maintenance
I am disappointed that the board is considering rehiring our former landscaping supervisor from Brightview, who is now with one of the companies under review. As I've previously shared with you, my review of past financial records raised some concerns about reengaging vendors tied to Integrity. For the best interest of the neighborhood, I strongly recommend we move forward with ALL new companies who can provide quality service without the baggage of past issues. Thank you.
7310 Winthrop Road
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Good • Leaf: Excellent • Weed: Good • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
7430 Flintlock Way
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: N/A • Leaf: Excellent • Weed: Excellent • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
8050 Willoughby Court
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: Excellent • Leaf: Excellent • Weed: Excellent • Overall: Excellent
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
Better cleanup after service
(No additional comments provided)
8170 Willoughby Court
Very Satisfied
Service Quality Ratings
Lawn: Excellent • Shrub: N/A • Leaf: N/A • Weed: N/A • Overall: Excellent
Service Reliability
Usually
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
7511 Penniman Road
Very Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)
7965 Pierpoint Lane
Very Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
More attention to detail
When it's raining and the crew can't cut/mow/blow, they should then walk the property, pick up fallen sticks from the trees, make a to do list just walking the property and provide recommendations
7375 Jamestown Drive
Very Satisfied
Service Quality Ratings
Lawn: Fair • Shrub: Excellent • Leaf: Excellent • Weed: Excellent • Overall: Good
Service Reliability
Usually
Renewal Recommendation
Yes, but only with specific improvements
Improvements Requested
None
(No additional comments provided)
7511 Penniman Road
Very Satisfied
Service Quality Ratings
Lawn: Good • Shrub: Good • Leaf: Good • Weed: Good • Overall: Good
Service Reliability
Always
Renewal Recommendation
Yes, definitely renew
Improvements Requested
None
(No additional comments provided)

📌 Board Note

This presentation includes analysis from all 76 survey responses organized by satisfaction level. The individual responses section provides complete transparency for board members who wish to review specific feedback.

Key Takeaway: While there is a dedicated group of satisfied residents (37%), the majority (63%) are either neutral, dissatisfied, or want specific improvements before renewal. This data supports either aggressive contract renegotiation or vendor transition.